Terms & Conditions

These are the conditions of hire of LORDS TRAVEL and A&P TRAVEL LTD (hereinafter called the company). They form the basis of the contract under which the company agrees to hire its vehicles to the customer (hereinafter call ‘the hirer’).

 

Breakdown and Delays

The company provides advice regarding journey time in good faith. However, as a result of breakdown or traffic congestion or other events beyond the control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

 

Loss or Damage to Personal Property

The company will not be responsible for any damage to, or loss of, personal property left in vehicles, howsoever caused.

 

Liability for Injury

The company will not accept any liability for damage, injury or loss by any passenger standing up or walking around the vehicle whilst in motion.

 

Supplying Coaches with Additional Seating Capacity

The company reserves the right to supply a larger coach than that ordered for any journey and in this event no additional charge shall be made to the hirer unless the additional seating capacity is utilised.

 

The Use of Other Operators Vehicles

The company reserves the right to substitute other operators’ vehicles in place of its own for any journey or part thereof.

 

Payment Terms

A Non refundable deposit of £100.00, is payable at the time of booking. The balance of the hire charge is payable no later than 7 days prior to the date of hire,. (The company reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company.

 

 

Passenger Capacity and Seat Belts

No passenger may be carried in excess of the seating capacity of the vehicle and passengers should wear the seat belts provided at all times, provided they are fitted.

 

Drivers Hours Regulations

The hirer undertakes to abide by all statutory requirements and regulations which may in any way affect the journey or itinerary in question. Drivers are familiar with these regulations however they will conform to any reasonable request made by members of the party.

 

Damage to Company Vehicles

The company’s private hire vehicles are constructed and adapted to transport seated passengers only and standing on seats or use of roofs for viewing races, etc is not permitted. The actual hirer will be responsible for, and shall indemnify the company against any damage caused to the vehicle(s) as a result of negligence, wilful or otherwise, and/or malice due to the action of all or any member(s) of the party.

A £100.00 valeting charge will be levied through misuse by The Hirer from food, drink or illness or whatever the retail cost may be if in excess of this amount to rectify said damage caused.

 

Cancellation by The Hirer

  1. The company reserves the right to charge a cancellation fee on a sliding scale as follows :
    1. Prior to 30 days of departure – Loss of Deposit.
    2. 30-15 days before departure – 45% of Total Hire Charge.
    3. 15-7 days before departure – 60% of Total Hire Charge.
    4. Within 7 Days of departure – 100% of Hire Charge.
  2. The cost of accommodation, meals and theatre tickets which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.
  3. Cancellation due to inclement weather conditions will be charged as above
  4. Theatre tickets* once purchased are not returnable and must be paid for in full (*or any other ancillary service).

 

Consumption of Alcohol

Consumption and or carrying of alcohol in the passenger compartment of company vehicles is strictly forbidden.

 

 

 

 

 

 

 

Returnable Additional Deposits

The company reserves the right to insist upon a returnable additional deposit being provided by the hirer in addition to the hire charge. This deposit will be returned to the hirer following completion of the hire provided that no additional expenses were incurred by the company which were a direct result of the hirers, or his passengers actions.

 

Additional Charges

The company reserve the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage which was not included for in the originally booking.

 

No Smoking Policy

PLEASE NOTE: LORDS TRAVEL AND A&P TRAVEL LTD OPERATE A STRICT NO SMOKING POLICY ON-BOARD ALL COACHES.
HIRERS ARE ASKED TO BRING THIS TO THE ATTENTION OF ALL PASSENGERS INTENDING TO TRAVEL ON THE VEHICLE.

 

Airport or Ferry transfers

The amount of passengers and suitcases will be determined at the time of booking and must not be exceeded due to weight & space restrictions.

Charges for Airport collections include the first thirty(30)minutes wait after the flight has landed and any additional time will be charged at the over time rate of (£25) per completed Half(1/2) Hour. Excessive delays may forfeit your return journey as other bookings may have been taken for the Minibus or coach on that day. You must call our office at the first instance from your departure airport to confirm details. Re-routed flights may not be able to be met by us and additional charges may be charged to the client. Check with your travel insurance company to see if you are covered for these costs.

 

Acceptance of our Quotation – Implies acceptance of all the above conditions.

Complaints

In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and with 14 days of the termination of the hire. No correspondence will be entered into unless we are notified within the time specified. Contact our Private Hire Manager on 01353 720430